Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "Enterprise Customer," "you," or "your") and Code Comprehend LLC ("Code Comprehend," "we," "us," or "our"), an enterprise SaaS provider, governing your access to and use of the Code Comprehend platform, including our website, applications, and services (collectively, the "Service").

Enterprise Customers: If you are a large enterprise, you may have a separate Master Service Agreement (MSA), Data Processing Agreement (DPA), or Business Associate Agreement (BAA) that supplements these Terms. In case of conflict, your executed enterprise agreement takes precedence.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service Description

Code Comprehend is Enterprise SaaS software that deploys in customer infrastructure, offering the following products and capabilities:

Deployment Model: The Service is delivered as private SaaS deployed within the Customer's own cloud tenant, using AI models approved by the Customer. Source code, analysis results, and modernization artifacts remain within the Customer's tenant under the Customer's control.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. Access to a deployed Comprehend environment is provisioned under a governing agreement; this website does not offer self-service registration.

3.2 Access Credentials

If you are issued credentials for a deployed environment, you are responsible for:

• Maintaining the confidentiality of those credentials
• All activities that occur under your access
• Notifying us immediately of any unauthorized access or security breach
• Ensuring accurate and current contact information

4. Commercial Terms

4.1 Governing Agreement

Licensing, fees, payment terms, service levels, and other commercial terms are defined in the applicable written agreement between Code Comprehend and the Customer.

4.2 Payment Terms

Invoices, payment obligations, refunds, renewals, and any changes to fees are governed by the applicable written agreement.

5. Intellectual Property Rights

5.1 Your Content and Code

5.2 Code Comprehend Platform

The Service, including all software, algorithms, designs, trademarks, and content (excluding Customer content), is owned by Code Comprehend and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Rent, lease, sell, or sublicense access to the Service
• Remove or alter any proprietary notices or labels

6. Acceptable Use Policy

You agree not to:

• Violate any applicable laws or regulations
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Use the Service to analyze code you do not own or have permission to analyze
• Scrape, data mine, or extract data using automated means (except via approved APIs)
• Use the Service for competitive analysis or to build competing products
• Share your access credentials or allow unauthorized users to access the Service

7. Data Privacy and Security

We process your data in accordance with our Privacy Policy and applicable data protection laws. Key commitments:

• The Service is deployed in the Customer's cloud tenant
• Access to source code and analysis is governed by the Customer's environment and applicable agreements
• Security, privacy, and data handling obligations are defined in the governing agreement

8. Service Availability and Support

8.1 Service Level

Any service level commitments are defined in the applicable written agreement.

8.2 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

8.3 Support

• Evaluation and proof-of-value engagements: Support as defined in the engagement terms
• Licensed enterprise customers: Support scope, response targets, and any service levels as defined in the governing agreement

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of using the Service. This obligation survives termination of these Terms.

Your source code and analysis results are considered your Confidential Information and will be protected accordingly.

10. Warranties and Disclaimers

10.1 Warranties

Any warranties regarding the Service, including during private beta or evaluation use, are set out exclusively in the governing agreement between Code Comprehend and the Customer. Except as expressly stated in that agreement, the disclaimer below applies.

10.2 Disclaimer

11. Limitation of Liability

12. Indemnification

You agree to indemnify, defend, and hold harmless Code Comprehend and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your content or code processed by the Service

13. Term and Termination

13.1 Subscription Term

Your subscription or evaluation continues for the term set in the governing agreement, unless ended earlier by you or terminated by us in accordance with these Terms.

13.2 Cancellation

Cancellation rights, notice periods, and any refund terms are set out in the governing agreement for your subscription or evaluation.

13.3 Termination by Us

We may suspend or terminate your access immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay applicable fees
• Engage in fraudulent or illegal activity
• Pose a security risk to the Service or other users

13.4 Effect of Termination

Upon termination, your right to access the Service ceases. Because the Service is deployed in your cloud tenant, your source code and analysis results remain in your environment and under your retention policies. Removal of Code Comprehend software components and the handling of any information held by Code Comprehend are governed by the applicable agreement and our Privacy Policy.

14. Dispute Resolution

14.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@codecomprehend.ai to attempt to resolve the dispute informally.

14.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration will be conducted in Atlanta, Georgia, USA.

14.3 Class Action Waiver

You agree to bring claims only in your individual capacity and not as part of any class or representative action.

15. Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles. Any disputes not subject to arbitration shall be brought exclusively in the state or federal courts located in Atlanta, Georgia.

16. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or through the Service at least 30 days before they take effect. Your continued use after changes become effective constitutes acceptance of the modified Terms.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Code Comprehend.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• No Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger or acquisition.
• Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

18. Contact Information

For questions about these Terms, please contact us: